TRANSITION LEADING, LLC helps bring attention to awareness, including interpersonal awareness. The more mindful we are of ourselves and our interactions with others, the more effective and helpful we can be as individuals and as a team. Rather than react unskillfully to a situation, we can consciously choose the action that will do the most good and best support the organization's mission.
There are a number of psychometric instruments that are designed to support the development of interpersonal awareness. Most of them are assessments in the form of questionnaires. Statistically validated assessments used by Transition Leading include the following:
- The Emotional Quotient Inventory® (EQ-i® 2.0): This instrument assesses emotional intelligence, a subject investigated by Daniel Goleman in his best selling book Emotional Intelligence: Why It Can Matter More than IQ. The EQ-i is based on clinical psychologist Reuven Bar-On's seventeen years of research in Israel, South Africa, North America, Latin America and Europe. It helps us identify the emotional elements we need to leverage, and those we need to develop, in order to improve our effectiveness in the workplace, home and community. The EQ-i can be complemented with the EQ-360®, which shows us how coworkers and others assess our emotional intelligence.
- The Myers-Briggs Type Indicator® instrument (MBTI®): Based on Swiss psychologist Carl G. Jung's theory of psychological types, this assessment was developed by Isabel Briggs Myers more than forty years ago and has been repeatedly improved since then. It remains the most widely used personality assessment in the world. Major institutions that have embraced it include Southwest Airlines and Sony. Sixteen personality types are defined by how we process information and arrive at decisions. There are no good or bad types. Understanding the contribution of each type deepens our appreciation for the differences among people and helps us unlock our abilities and the potential of the team.
- The FIRO-B® interpersonal needs instrument: Developed by psychologist Will Schutz to support high performance teams in the U.S. Navy, this instrument provides one of the best ways for people to assess their interpersonal needs for inclusion, control and affection. The more aware we are of our interpersonal needs, the better we can work together as a team. (FIRO-B stands for "Fundamental Interpersonal Relations Orientation - Behavior.")
- The Thomas-Kilmann Conflict Mode Instrument (TKI): This assessment helps us identify the conflict modes we tend to use the most and those we tend to use the least - competing, collaborating, compromising, avoiding, or accommodating. Each conflict mode works best in certain situations. Being aware of the conflict mode we are using allows us to choose the mode that works best in a given situation. The TKI, developed by psychologists Kenneth Thomas and Ralph Kilmann, is widely used in mediation training and team building.
These instruments are designed to help individuals and teams gain new insight into themselves and the interpersonal aspects of behavior. They support the development of collaboration and effectiveness. If the client has used other statistically validated assessments in the past, the findings from those assessments can also be incorporated in the current work.
Because each instrument provides a unique perspective, it is sometimes helpful to use more than one.
For trademark acknowledgments see TMs.
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TAKING ASSESSMENTS
Assessments (EQ-i, Myers-Briggs MBTI, FIRO-B, TKI) are administered online. Feedback sessions can be done by phone, video conferencing, or in person. Most organization development work is done at the client's location. Transition Leading, LLC is located in Durham, NC, which is in the Research Triangle region of North Carolina that also includes Raleigh, Cary, Chapel Hill, Carrboro, Hillsborough, Oxford, Roxboro, and the Research Triangle Park.
Assessment resource links: EQ-i, MBTI, FIRO-B, TKI, EI Consortium, APT International, APT Research Triangle